Support
Two of us read every message. Most get an answer within a day.
Email hello@akrasiastudios.com and tell us which app, what phone you're on, and what happened. A screenshot helps. If something is broken, that jumps the line.
Out Loud
I missed a day. Did I lose my streak?
Not necessarily. Grace covers a missed day when you have it, and the app spends your kept grace first so the grace you can give to others stays intact. Open the Self tab to see your balance.
The health moments aren't unlocking.
Check that Out Loud has permission in the iOS Settings app under Health, then Data Access and Devices. Health data is read on your phone only, so if permission is off, nothing can unlock.
I want to leave a Circle.
Open the Circle tab, choose the circle, and leave from its settings. Your lines and grace are removed from that circle. If you want them deleted from our side too, email us.
Can I get a line I submitted to Resonance taken down?
Yes. Submissions aren't linked to you, so tell us the line and roughly when you sent it and we'll remove it.
On the Hook
Is any of this real money?
No. Every dollar in On the Hook is paper. There's nothing to deposit, nothing to withdraw, and no way to bet real money through the app.
Can I reset my career?
Yes, from the settings screen. Resetting clears your bankroll and history and can't be undone.
My progress disappeared.
Progress lives on your phone. Deleting the app or restoring from an older backup can remove it. If neither of those happened and it's still gone, email us with your phone model and iOS version.
Purchases and refunds
Purchases go through Apple. To restore a purchase on a new phone, use the restore option in the app's settings. For a refund, Apple handles requests at reportaproblem.apple.com; we can't issue refunds directly, but if something went wrong with a purchase, tell us and we'll help sort it out.
Deleting your data
Deleting the app deletes everything stored on your phone. For anything held on our side, such as Circle entries, email us and we'll remove it within 30 days and let you know when it's done. Details are in our privacy policy.